Grievance Feedback Form

We value your feedback and are committed to addressing any concerns you may have. Please fill out the form below to submit your grievance or feedback. Your input is important to us and will be reviewed promptly.

Why Your Feedback Matters

Your feedback helps us improve our services and address any issues you are experiencing. By sharing your experience, you help us:

1. Identify areas for improvement.
2. Enhance service quality.
3. Address issues promptly.

Our Commitment

We are dedicated to providing exceptional service. We ensure:

Timely Responses: Quick review and response to your feedback.
Confidentiality: Your information and feedback are kept confidential.
Continuous Improvement: Using your feedback to improve our services.

For urgent concerns, contact us

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This offer made by Coast2Coast Mortgage, LLC, NMLS #376205, 93 ½ King Street, St. Augustine, FL 32084, which is not affiliated with your current lender, nor is it a federal government agency or government form. This is not a credit decision or a commitment to lend.

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.

Disclosure:
The content provided within this website is presented for information purposes only. This is not a commitment to lend or extend credit. Information and/or dates are subject to change without notice. All loans are subject to credit approval. Other restrictions may apply. Mortgage loans may be arranged through third party providers.

Grievance Feedback Form

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